Household Goods Pickup FAQ

Which items are accepted as donations?

We accept clothing and accessories, housewares, linens, toys, small appliances, electronics, books, and more.

Pickups involving furniture are arranged separately as they involve having more than one person on the truck. Please call us at (519) 579-4116 ext 201 to make arrangements for furniture to be picked up.

 

Which items are not accepted as donations?

Items such as automobile parts, large appliances, construction materials, infant products, marine vessels, blinds, helmets and safety equipment. To see a complete list click here.

 

Can I drop off donations?

Most definitely! You can drop them off at the side door of our main retail location at 385 Frederick Street in Kitchener. If you have furniture, please drop it off at the back door (002) of our Furniture Store.

Drop off hours are:

Mondays 10 - 2pm

Tuesday to Saturday 10 - 5pm

Sundays we are closed

 

Where does the money go?

We convert donated goods into cash, and the net proceeds of all sales are sent to our joint ministry with Bible League Canada to fund international programs in over 40 countries worldwide including sending children, here in Canada, to camp.

Locally we work in conjunction with many organizations such as The House of Friendship, Diabetes Canada, homeless shelters and more.

 

Will you enter my home to pick up donations?

Unfortunately, we cannot have our pickup personnel enter houses or apartments as our insurance does not cover any accidents or damage that may occur while inside the home. All donations must be outside of the building or inside of the garage (provided you have one).

 

When do you do pick ups?

At the moment all of our household goods pickups are scheduled between approximately 10-2pm on Wednesdays.

We have separate days for pickups involving furniture (scheduled by telephone) which are typically scheduled between 10-2pm on Thursdays and Saturdays.

 

Do you pick up furniture?

Yes, we do! However, pickups involving furniture require two people and as such are arranged separately from the pickups of household goods and clothing. If you are interested in having us pick up your furniture, please give us a call at (519) 579-4116 ext 201 and we will set that up for you.

 

Which areas do you service?

We only pickup from within the Kitchener-Waterloo region. 

 

I have a business and would like to run a clothing drive. Will you pick up?

We are happy to arrange a time to park our vehicle outside of your business and collect clothing donations. Please call and make special arrangements with our team (519) 579-4116 ext 201